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প্রদান করবে।",{"id":1201,"title":1202,"answer":1203},1,"পরিষেবার মূল্যের মধ্যে কি খুচরা যন্ত্রাংশ অন্তর্ভুক্ত আছে?","না, অ্যাপে দেখানো মূল্যটি সাধারণত শ্রম এবং পরিদর্শনের জন্য। যদি কাজের জন্য অতিরিক্ত যন্ত্রাংশের প্রয়োজন হয়, তবে আপনি সেগুলি নিজে কিনতে পারেন অথবা মূল ক্রয়ের চালানপত্র দেখিয়ে টেকনিশিয়ানকে দিয়ে কিনে নিতে পারেন।",{"id":40,"title":1205,"answer":1206},"টেকনিশিয়ান কি যন্ত্রপাতিগুলো নিয়ে আসবেন?  ","হ্যাঁ, প্রয়োজনীয় সব সরঞ্জাম নিয়ে আসা হবে। ",{"id":44,"title":1208,"answer":1209},"টেকনিশিয়ানরা কি যথেষ্ট প্রশিক্ষিত ও অভিজ্ঞ? ","হ্যাঁ, আমাদের সকল টেকনিশিয়ানের কাজের মান পরীক্ষা করা হয়েছে। ",{"id":978,"title":1211,"answer":1212},"এই পরিষেবার জন্য কী কী গ্যারান্টি পাওয়া যায় এবং আমি কীভাবে গ্যারান্টির জন্য আবেদন করতে পারি? ","আমাদের সকল পরিষেবা গোল্ড গ্যারান্টি দ্বারা সুরক্ষিত। আপনি 'আমার অনুরোধ' পৃষ্ঠা থেকে একটি গ্যারান্টির জন্য অনুরোধ জমা দিতে পারেন, এবং একজন টেকনিশিয়ান কোনো অতিরিক্ত খরচ ছাড়াই অবিলম্বে সমস্যাটি সমাধান করতে সরাসরি চলে আসবেন। ",{"id":972,"title":1214,"answer":1215},"هل تقدمون عقود صيانة للمنشآت التجارية؟","نعم. نوفر عقود صيانة دورية للمحلات والمكاتب والمطاعم والمساجد والمدارس والعيادات والمباني التجارية، تشمل زيارات مجدولة وتقارير فنية موثّقة بعد كل زيارة. ونوصي بالبدء بزيارة تقييم المنشأة وجرد الأصول — تنتج تقريراً بحالة المعدات وعرض سعر ثابت للعقد المناسب، وتُخصم قيمتها من قيمة العقد عند التعاقد. جميع العقود تُدفع كاملة عند التعاقد، ولا نوفر عقوداً تجريبية أو دفعاً مجزأً.",{"id":866,"title":1217,"answer":1218},"كيف نبدأ التعاقد مع تشييك كمنشأة؟","نبدأ بزيارة تقييم المنشأة وجرد الأصول، ينتج عنها تقرير فني بحالة المعدات والمخاطر الحالية وعرض سعر ثابت للعقد المناسب لك — شهري أو سنوي. تختار بعدها العقد وتوقّعه بسعر تعرفه مسبقاً بلا مفاجآت. قيمة زيارة التقييم تُخصم بالكامل من قيمة العقد عند التعاقد، ويُدفع العقد كاملاً عند بدايته.",{"id":901,"title":1220,"answer":1221},"هل نحصل على تقارير فنية موثّقة مع العقد؟","نعم. كل زيارة ضمن العقد تُوثّق في المنصة، وتحصل على تقرير بحالة المعدات والأعمال المنفذة والملاحظات الفنية. هذه التقارير مفيدة للمنشآت التي تحتاج إثبات صيانة دورية لأغراض السلامة أو التراخيص.",{"id":48,"title":1223,"answer":1224},"ما الفرق بين تشييك ومنصات الفنيين الأخرى؟","الفرق أننا لسنا منصة فنيين أفراد فقط. تشييك تضم ثلاثة مستويات من مقدمي الخدمة: فنيون متخصصون للأعمال المفردة والأعطال اليومية، ومؤسسات صيانة بفرق عمل وقدرة على التغطية البديلة، وشركات متخصصة للمشاريع الكبيرة وعقود التشغيل الدورية. الفني الفرد إذا انشغل أو غاب توقف العمل — أما المنظومة فلا تتوقف على شخص واحد، والمنشأة التي تحتاج عقداً سنوياً تجد من يلتزم به.",{"id":1226,"title":1227,"answer":1228},11,"عندي فروع في أكثر من مدينة — هل تخدمونها كلها؟","نعم. تتعامل مع تشييك كمزوّد واحد لكل فروعك بدل التعاقد مع مزوّد مختلف في كل مدينة، بعقد موحّد وتقارير موحّدة تصلك عن كل فرع. هذا يبسّط المتابعة والمحاسبة، ويعطيك صورة واحدة عن حالة منشآتك في كل المملكة.",{"id":852,"title":1230,"answer":1231},"كيف أعرف إن كان مقدم الخدمة فنياً أم مؤسسة أم شركة؟","كل مقدم خدمة في تشييك يحمل تصنيفه الظاهر: فني معتمد، أو مؤسسة معتمدة، أو شركة معتمدة. الفني المعتمد مناسب للأعمال المفردة والأعطال اليومية، والمؤسسة المعتمدة لديها فريق عمل وقدرة على التغطية البديلة، والشركة المعتمدة تناسب المشاريع الكبيرة والعقود السنوية متعددة الفروع. يمكنك رؤية التصنيف قبل تأكيد الطلب واختيار ما يناسب حجم عملك.",{"id":52,"title":1233,"answer":1234},"هل السعر الظاهر نهائي أم قد يتغير بعد وصول الفني؟","السعر يظهر لك قبل الحجز وقبل وصول مقدم الخدمة، وهو ما تدفعه. لا يحق لمقدم الخدمة تحصيل أي مبلغ إضافي خارج التطبيق. إن تبيّن أثناء التنفيذ أن العمل يحتاج خدمة إضافية لم تكن ضمن الطلب، تُعرض عليك كطلب منفصل بسعره الظاهر — وأنت من يقرر.",{"id":1236,"title":1237,"answer":1238},14,"كيف ألغي الطلب ومتى أسترد المبلغ؟","الإلغاء مجاني تماماً قبل قبول مقدم الخدمة للطلب. بعد أن يقبل الطلب ويتوجه إلى موقعك، تُطبق رسوم إلغاء لتغطية وقته وتنقّله، وتظهر لك قيمتها قبل تأكيد الإلغاء — لا تُخصم دون علمك. أما إن لم تتم الخدمة من طرف مقدم الخدمة، أو لم يقبل أحد طلبك خلال المهلة، فيُعاد المبلغ كاملاً بلا أي خصم إلى محفظتك في التطبيق أو إلى وسيلة الدفع الأصلية.",{"id":895,"title":1240,"answer":1241},"هل هناك رسوم إضافية على الطلبات الليلية؟","نعم. تُطبق رسوم إضافية على الطلبات المنفذة بين منتصف الليل والثامنة صباحاً، وتظهر قيمتها بوضوح ضمن السعر قبل تأكيد الطلب — لا تُضاف بعد التنفيذ. النسبة تختلف من مدينة لأخرى وتراها محسوبة في السعر النهائي قبل الحجز. إن لم يكن العمل عاجلاً، فحجزه ضمن ساعات النهار أوفر بشكل ملموس.",{"id":889,"title":1243,"answer":1244},"ما الفرق بين الباقة والعقد؟","الباقة تجمع عدة وحدات من نفس الخدمة في زيارة واحدة بسعر أوفر من طلبها منفردة — مثل باقة غسيل خمسة مكيفات أو باقة عشرة مفاتيح. أما العقد فهو التزام دوري لمدة محددة يشمل زيارات مجدولة على مدار الفترة، ويناسب من يريد صيانة منتظمة بدل الاتصال عند كل عطل. الباقة تُدفع مرة واحدة، والعقد يمتد بزيارات متكررة.",{"id":1246,"title":1247,"answer":1248},18,"كم مرة يجب غسيل المكيف في السنة؟","ينصح بغسيل المكيف مرتين سنوياً على الأقل: مرة قبل الصيف ومرة في منتصفه. المكيف المتسخ يستهلك كهرباء أكثر ليعطي نفس البرودة، والتكييف يشكّل ما بين 60% و70% من فاتورة الكهرباء في المنازل السعودية — أي أن الغسيل المنتظم يوفّر عليك أكثر مما يكلّفك. وإن كان المنزل قريباً من طريق ترابي أو ورشة، فثلاث مرات أفضل.",{"id":1250,"title":1251,"answer":1252},19,"المكيف لا يبرد — هل يحتاج فريون بالضرورة؟","ليس بالضرورة. ضعف التبريد له أسباب عدة قبل الفريون: فلاتر مسدودة، وحدة خارجية متسخة، كابسيتور ضعيف، أو مروحة لا تعمل بكفاءة. الفريون لا ينقص من تلقاء نفسه — نقصه يعني وجود تسريب يحتاج معالجة، وتعبئته دون إصلاح التسريب حل مؤقت يتكرر. لهذا نبدأ دائماً بخدمة الكشف والتشخيص قبل أي تعبئة.",{"id":1254,"title":1255,"answer":1256},20,"لماذا ترتفع فاتورة الكهرباء فجأة؟","ارتفاع الفاتورة لا يعني بالضرورة خطأ في العداد. الأسباب الشائعة: مكيفات تعمل بكفاءة منخفضة، ضبط الثرموستات على درجة منخفضة جداً، إنارة قديمة عالية الاستهلاك، ضعف العزل الحراري، أو سخان يعمل باستمرار. المركز السعودي لكفاءة الطاقة يشير إلى أن نحو 70% من المباني القائمة غير معزولة حرارياً بشكل كافٍ. باقة فحص الاستهلاك تحدد السبب الفعلي في منزلك قبل أن تنفق على أي حل.",{"id":912,"title":1258,"answer":1259},"القاطع الكهربائي يفصل باستمرار — ماذا أفعل؟","القاطع الذي يفصل باستمرار إشارة خطر لا يجوز تجاهلها أو تجاوزها. أسبابه: حمل زائد على الخط، تماس كهربائي، رطوبة في نقطة ما، أو جهاز معطوب يسحب تياراً غير طبيعي. تجاوز القاطع أو استبداله بأكبر منه يزيل الإنذار ويترك الخطر — وقد يؤدي إلى حريق. اطلب خدمة كشف وإصلاح، ولا تشغّل الخط حتى تُعرف السبب. وإن شممت رائحة احتراق أو لمست سخونة في الأسلاك، فهذه حالة طوارئ.",{"id":1261,"title":1262,"answer":1263},22,"رائحة صرف في الحمام أو المطبخ — ما سببها؟","الرائحة تأتي غالباً من جفاف السيفون تحت الصفاية أو المغسلة، فيسمح بصعود غازات الصرف. جرّب أولاً تشغيل الماء دقيقة في كل مصرف لا تستخدمه كثيراً. إن استمرت الرائحة، فالسبب قد يكون سيفوناً مكسوراً أو تهوية صرف مسدودة أو انسداداً متراكماً — وهذه تحتاج فنياً. الرائحة المستمرة ليست مسألة نظافة، بل مؤشر على خلل في الصرف يزداد سوءاً بالتأجيل.",{"id":883,"title":1265,"answer":1266},"لماذا يحتاج السخان تنظيفاً من الترسبات؟","في مناطق كثيرة من المملكة — خاصة الشرقية — تكون المياه عالية الملوحة والعسر، فتترسب الأملاح داخل السخان على العنصر الحراري. الترسبات تعزل الحرارة فيعمل السخان أطول ويستهلك أكثر، ثم يتلف العنصر مبكراً. ينصح بتنظيف السخان من الترسبات مرة سنوياً، وهو أرخص بكثير من استبدال السخان أو تغيير القلب المتكرر.",{"id":1268,"title":1269,"answer":1270},24,"متى يكون إصلاح الجهاز أوفر من استبداله؟","القاعدة العملية: إذا تجاوزت تكلفة الإصلاح نصف ثمن جهاز جديد، والجهاز تجاوز نصف عمره المتوقع، فالاستبدال أوفر. لهذا نبدأ بخدمة الكشف والتشخيص — الفني يحدد العطل ويخبرك بتكلفة الإصلاح قبل تنفيذه، فتقرر أنت. لا نصلح جهازاً لا يستحق الإصلاح لمجرد إتمام الطلب.",{"id":1272,"title":1273,"answer":1274},25,"كيف أحجز خدمة عبر تشييك؟","اختر الخدمة من القسم المناسب، وسيظهر لك سعرها قبل الحجز. حدد موقعك والوقت الذي يناسبك، وأضف وصفاً أو صورة للمشكلة إن أردت — الوصف الدقيق يقلل سوء الفهم ويسرّع التنفيذ. بعد التأكيد يصل الطلب إلى مقدمي الخدمة المؤهلين في نطاقك، وتتابع حالته داخل التطبيق حتى الإغلاق والتقييم.",{"id":1276,"title":1277,"answer":1278},26,"ما وسائل الدفع المتاحة؟","تشمل مدى وفيزا وماستركارد وApple Pay وSTC Pay، إضافة إلى محفظة التطبيق. إن كان في محفظتك رصيد كافٍ يُخصم منها مباشرة، وإلا تدفع بوسيلتك المختارة. يُحجز المبلغ عند تأكيد الطلب وتُحوّل مستحقات مقدم الخدمة بعد إتمام العمل. وإن لم تتم الخدمة، يعود المبلغ إلى محفظتك أو إلى وسيلة الدفع الأصلية. الدفع داخل التطبيق فقط — لا يحق لمقدم الخدمة تحصيل أي مبلغ خارجه.",{"id":7,"title":1280,"answer":1281},"ماذا يحدث إذا لم يقبل أحد طلبي؟","إن لم يقبل أحد طلبك خلال المهلة المحددة، يُلغى الطلب تلقائياً ويُعاد المبلغ كاملاً إلى محفظتك أو وسيلة الدفع الأصلية دون أي خصم. يحدث هذا عادة عند طلب تخصص نادر في منطقة محدودة أو في أوقات الذروة. في هذه الحالة جرّب إعادة الطلب في وقت مختلف أو توسيع نطاق الموعد، وستزيد فرصة القبول.",{"id":1283,"title":1284,"answer":1285},28,"ما الفرق بين التسليك داخل الجدار والظاهر؟","التسليك داخل الجدار يعني تمديد أسلاك جديدة داخل مواسير مخفية في الجدار بدل تركها ظاهرة — وهو الأنسب للتشطيبات النهائية وأكثر أماناً. يُسعّر بالمتر الطولي للخط الواحد، ولدينا باقات بأطوال محددة (5 و10 و20 متراً) أوفر من التسعير المفرد. العمل يتطلب فتح مجرى في الجدار ثم ترميمه، ويُذكر ذلك ضمن نطاق الخدمة. إن كنت تريد تمديداً سريعاً بلا تكسير، اسأل عن الخيار الظاهر.",{"id":1287,"title":1288,"answer":1289},29,"هل أستخدم مواد كيميائية لفك الانسداد؟","تجنّب المواد الكيميائية القوية — تآكل المواسير مع الوقت وقد تسبب ضرراً أكبر من الانسداد نفسه، خاصة في المواسير القديمة. جرّب أولاً كباس يدوي بسيط. وإن كان الانسداد متكرراً في نفس المكان، فالمشكلة ليست في السطح بل في الخط أو الميول أو تراكم قديم — وهذه تحتاج تسليكاً بالسبرنق. الانسداد المتكرر مؤشر على خلل يتفاقم، والتسليك الوقائي لكل مصارف المنزل أرخص من معالجة طارئة متكررة.",{"id":923,"title":1291,"answer":1292},"كيف أعرف من سيدخل بيتي؟","تصلك بيانات مقدم الخدمة واسمه وتصنيفه قبل وصوله، وتتابع الطلب داخل التطبيق. ننصح بالتعامل داخل المنصة حصراً — الطلب والدفع والتواصل — لأن أي عمل يتم خارج التطبيق يخرج من نطاق التوثيق والضمان ومتابعة أي بلاغ. وإذا كنت تفضّل حضور مقدم خدمة من مؤسسة أو شركة بدل فني فرد، يمكنك رؤية التصنيف واختيار ما يناسبك قبل تأكيد الطلب.",{"id":872,"title":1294,"answer":1295},"كم يستغرق تنفيذ الخدمة؟","لا تُقدّر مدة الخدمة بدقة قبل المعاينة لأنها تختلف بحسب الحالة على الأرض. لكن وصف المشكلة بدقة عند الحجز — مع صورة إن أمكن — يساعد مقدم الخدمة على الحضور بالعدة والقطع المناسبة من أول زيارة، ويقلل احتمال زيارة ثانية. تتابع حالة الطلب داخل التطبيق من لحظة القبول حتى الإغلاق.",{"id":1297,"title":1298,"answer":1299},32,"ما هي محفظة التطبيق وكيف أستخدمها؟","محفظة التطبيق رصيد يُستخدم لدفع قيمة الطلبات مباشرة دون إدخال بطاقتك في كل مرة. يدخل إليها الرصيد من المبالغ المُعادة عند إلغاء طلب أو عدم تنفيذه، ومن أي رصيد يُضاف إلى حسابك. عند الحجز، إن كان الرصيد كافياً يُخصم منه، وإلا تكمل بوسيلة الدفع التي تختارها. ويظهر رصيدك داخل التطبيق في أي وقت.",{"id":1301,"title":1302,"answer":1303},33,"أي الخدمات تشمل قطع الغيار في سعرها؟","بعض خدماتنا تشمل القطعة في السعر ويُذكر ذلك في اسمها أو وصفها صراحة — مثل استبدال اللمبات والمحابس وبعض باقات المفاتيح والإنارة. هذه أوفر وأسرع لأنك لا تحتاج لشراء شيء بنفسك. أما الخدمات التي لا تشمل القطعة فيخبرك مقدم الخدمة بما يلزم قبل الشراء، ولك أن تشتريه بنفسك أو تكلّفه بشرائه مع الفاتورة الأصلية. تحقق من وصف الخدمة قبل الحجز لتعرف أيهما.",{"id":790,"title":1305,"answer":1306},"هل يمكن الدفع على دفعات أو تجربة الخدمة أولاً؟","الدفع يتم بالكامل عند تأكيد الطلب أو التعاقد — لا دفعات مقدمة جزئية ولا تقسيط ولا فترات تجريبية. المبلغ محفوظ لك: إن لم يقبل أحد طلبك خلال المهلة، أو لم تتم الخدمة من طرف مقدم الخدمة، يُعاد المبلغ كاملاً بلا أي خصم إلى محفظتك في التطبيق أو إلى وسيلة الدفع الأصلية. وأي قطعة غيار خارج نطاق الخدمة يُعرض سعرها قبل الشراء ويحق لك رفضها.",{"id":1308,"title":1309,"answer":1310},35,"عندي أكثر من مكيف — ما أوفر طريقة لغسيلها كلها؟","اطلب باقة بدل طلب كل مكيف على حدة. الباقة تجمع عدة مكيفات في زيارة واحدة بسعر أوفر — باقة خمسة مكيفات سبليت مثلاً تكلّف أقل بوضوح من خمسة طلبات منفصلة، لأن الفني يأتي مرة واحدة. لدينا باقات لثلاثة وأربعة وخمسة وسبعة وعشرة مكيفات، لكل نوع (سبليت، مخفي، شباك، مركزي)، وتجدها كلها في قسم «عروض التكييف» أول قسم في التكييف. ونفس المبدأ ينطبق على الكهرباء والسباكة والتنظيف — لكل منها قسم عروض خاص.",[],{"recent_completed":1313,"technicians":1314,"cities":1315,"completed_orders":1316,"rating":3,"reviews_count":94,"orders_30d":44,"parts_requests_30d":94,"latest_completed":1317},[],765,81,46,{"city":46,"category":933,"completed_at":1318},"2026-09-13T20:32:10+03:00"]