You need an Emergency Contract Only — 24/7 Response when your establishment has an in-house maintenance technician or does not require regular routine visits, but you need a guarantee of rapid response in case of any emergency breakdown. This contract ensures a certified technician arrives within 3 hours for AC, electrical, and plumbing issues, around the clock, seven days a week.
When do you need to activate an emergency contract?
- When there is a sudden AC breakdown affecting the work environment.
- In case of a serious electrical problem such as frequent power outages or a short circuit.
- When there is a major water leak from plumbing pipes threatening property damage.
- If your establishment relies heavily on critical systems that cannot tolerate any downtime.
What can you check yourself before calling for help?
- Check the power source: Ensure that devices are plugged in and that circuit breakers (fuses) have not tripped.
- Inspect water supply: In case of plumbing issues, ensure that main water valves are open and not closed.
- Review device settings: For some simple AC malfunctions, the cause might be incorrect settings or the need to change remote control batteries.
When is an emergency technician needed and what does the visit include?
You need an emergency technician when the problem is too complex to handle yourself, such as intricate electrical malfunctions, water leaks requiring specialized tools, or AC breakdowns needing professional inspection. An emergency technician's visit includes rapid response to the site, diagnosing the fault and identifying its cause, then providing a clear and detailed quote for repair labor and required spare parts, with your right to approve or decline before any work begins.
Cost of Emergency Contract Only — 24/7 Response
The price for the Emergency Contract Only — 24/7 Response is 450.00 SAR per month per establishment. This price covers response and inspection fees only, while the cost of repair labor and parts is quoted separately and clearly before any repair work begins, providing you with full transparency and cost control.
Frequently Asked Questions about the Emergency Contract
Does the contract cover spare parts?
No, the emergency contract covers response and inspection fees only. The cost of spare parts and repair labor is quoted separately before work begins.
How many reports does the contract cover per month?
The contract covers up to 4 emergency reports per month for AC, electrical, and plumbing issues.
What is the expected response time?
The contract guarantees a certified technician will arrive within 3 hours of receiving the report, 24/7.
To ensure the continuity of your establishment's operations and your peace of mind from sudden breakdowns, book the Emergency contract only — 24/7 response, no routine visits — monthly from Tashyik today.