Tashyik Protection Policy
Every order on Tashyik is protected by four mechanisms built into the platform. This policy states exactly what we guarantee and what you need to do to benefit from it.
1. The price before the technician
The price shown on the service page is what you pay. A technician may not collect any amount outside the platform. If a repair needs a spare part or extra work, the technician quotes it inside the order first and you may decline with no obligation.
2. Your money is held until the job is done
What you pay is held by Tashyik and released to the technician only after you confirm the service is complete. If the technician does not arrive at the agreed time, you are refunded in full automatically.
3. A published warranty on every service
The warranty period is written on each service page before booking. If the same problem recurs within it, we send the technician back at no charge, or take responsibility for damage caused by the work.
4. A verified technician you can identify
No technician is accepted before their identity and skills are reviewed by hand. Once your order is accepted you see the technician's name, photo and rating, and follow their arrival on the map.
How to benefit from the protection
- Book and pay through the platform only. Agreements or payments outside it are not covered.
- Confirm the order as complete in the app or website after inspecting the work.
- To report a problem within the warranty, contact customer care from the order page or WhatsApp; we follow the order until it is closed.
What is not covered
- New faults unrelated to the service performed.
- Spare parts supplied by the customer.
- Damage from misuse after handover.
Questions: [email protected]