How to delete your account
- Sign in to the app or the website with your mobile number.
- Open "My account", then "Delete account".
- Confirm. The account is deleted at once and signed out of all your devices.
What is deleted
- Your name, mobile number and e-mail address.
- Your profile photo and the photos of your documents (national ID or iqama, commercial registration, national address).
- Your ID or iqama number, commercial registration number, VAT number and the bank account (IBAN) saved on your account.
- Your saved addresses and location.
- Sign-in sessions and device notifications.
What we keep, and why
- Orders, invoices, payment records and payout requests, because accounting and tax regulations require us to keep them. They stay linked to an anonymous account that carries neither your name nor your number.
- The bank transfer details recorded on past payout requests, as proof of the transfer.
Before you delete
- If your technician account holds a balance, request a payout first.
- If you are a member of an institution, the institution deletes your account.
If you cannot sign in, contact us through the "Contact us" page with your registered mobile number and we will delete the account for you.
An account our team deletes at your request has its personal details erased within 30 days.